Last Updated
16-Jun-2025
These terms and conditions (“Terms and Conditions”) govern the relationship between Sarini Roscoe of Seas’n Sun (“I/me/my”, “we/us/our”, and “Agency”) and you, the purchaser and/or traveler (“Client” and “you/your”). By planning travel with Seas’n Sun (“Services”), you agree to be bound by these terms, and you acknowledge that Seas’n Sun acts solely as a booking agent for disclosed principal suppliers, including tour operators, cruise lines, hotels, airlines, ground transportation companies, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”). You further acknowledge that Seas’n Sun is not the source or provider of these travel services.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive the right to receive specific notice of each such change. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Services after the date such revised Terms and Conditions are posted.
Questions or concerns? Reading these terms and conditions will help you understand our working relationship. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at terms@seasnsun.com.
1. ROLE OF TRAVEL AGENCY
2. SOURCES OF AGENCY’S COMPENSATION
3. PRICE QUOTES
4. DEPOSITS AND PAYMENTS
5. SUPPLIER TERMS AND CONDITIONS
6. REVIEW OF TRAVEL DOCUMENTS
7. CHANGES, CANCELLATIONS, AND REFUNDS
8. SUPPLIER SCHEDULE CHANGES
9. REQUIRED TRAVEL DOCUMENTATION
10. CRIMINAL OFFENSES
11. IMMUNIZATIONS
12. HAZARDOUS MATERIALS
13. RISKS OF TRAVEL
14. TRAVEL INSURANCE
15. DISCLAIMER OF LIABILITY
16. FORCE MAJEURE
17. Limitation of Liability
18. Governing Law
Seas’n Sun acts as your agent in booking approved travel services with a disclosed Supplier. Agency acts solely in the capacity of agent, according to the information supplied by Client, and is not responsible for errors or omissions of the Client when providing such information.
Seas’n Sun acts as agent for the cruise line, airline, hotel, tour operator, travel insurer, or other travel service supplier (each, a “Supplier” and collectively, “Suppliers”) offered to Client by Agency. Agency acts solely in the capacity of agent and is not the provider of the travel services offered, and as such Agency is not responsible for the acts and/or omissions of Suppliers.
As Supplier’s agent, Agency customarily receives compensation, usually in the form of a commission, for bookings made on its behalf. Agency may also receive compensation in the form of travel planning fees, booking fees, or other professional service fees which are payable by Client. All such fees shall be disclosed to Client in advance and, unless stated to the contrary elsewhere in these Terms or in a separate disclosure statement, are non-refundable once paid.
Prices for travel services are set by the Supplier or other provider of the services in question, are subject to availability, and are subject to change without notice. Price quotes communicated to Client by Agency are not considered firm or guaranteed until either a deposit or full payment is received from Client. Airline ticket quotes generally exclude the cost of any desired ancillary services such as checked baggage, priority boarding, and seat selection. Quoted hotel room rates may exclude any applicable resort or destination fees. Cruise quotes may exclude gratuities, which may be charged to the Client’s onboard account automatically during the cruise, as well as the cost of any ancillary services such as drink packages, dining at specialty restaurants, wifi connection, and shore excursions.
Unless otherwise indicated, prices are quoted in United States Dollars (USD). Prices quoted in a foreign currency (EUR, GBP, JPY, etc.) are subject to exchange rate fluctuations when paid in USD or a different foreign currency.
Suppliers set their own payment schedules. Deposits are required to be paid in full at the time of booking or within a set number of days from the time of booking, according to the Supplier’s schedule. All subsequent payments must be made in full and on time in accordance with the schedule. Failure to make timely full payments may result in cancellation of the itinerary and/or loss of the deposit and any other amounts paid to Supplier.
When requesting to book travel services, Client expressly authorizes Agency to charge the credit card that Client provides to the Agency for Client’s initial trip deposit and for all subsequent installment or final payments due to Suppliers, as well as any agreed-upon professional service fees due to Agency, according to the invoice, statement, or final cost presented to and approved by the Client.
Agency makes all reasonable efforts to ensure accurate pricing information is communicated to Client. However, despite these efforts, errors do occur on occasion. In such cases, the responsible party reserves the right to correct the erroneous pricing. Furthermore, Agency is not responsible to honor any erroneous price or otherwise liable to Client for errors attributable to Supplier mispricing.
Suppliers set their own terms and conditions which, depending on the circumstances, will supplement or supersede these Terms. By entering into a travel transaction, you acknowledge and agree to be bound by the Supplier’s conditions of travel, including any cancellation and refund policies (see below). Accordingly, Agency strongly recommends Client carefully review all Supplier terms and conditions in their entirety prior to booking or making a deposit.
Airlines strictly prohibit certain booking practices such as those involving so-called “throw away” tickets or “hidden city” itineraries which can result in Agency’s liability to the airline in the form of a debit memo. A ticket is classified as “throw away” when a round trip ticket is purchased at a lower cost than a one-way fare and the return ticket is unused. A “hidden city” itinerary is one where the traveler books a ticket to a destination beyond where they actually intend to go, again to secure a lower fare. Agency recommends Client review airline policies to avoid requesting the booking of a prohibited ticket. Agency reserves the right to seek reimbursement from Client for bookings made at Client’s direction that violate airline policies and result in liability to the airline.
Client agrees to review all booking confirmations and similar itinerary documents for accuracy within 24 hours of receipt from Agency and immediately report to Agency any errors that require correction. Agency assumes no responsibility, and is not liable for, any change fees or similar fees charged by Suppliers to revise a booking if Client fails to notify Agency of the error(s) within the stated timeframe.
The Supplier’s own terms and conditions will dictate under what circumstances, if any, changes to existing bookings may be made by Client. Where changes are permitted, fees may apply, in addition to any price differential between the travel as originally booked and the revised itinerary. Refunds, if any, in connection with a cancelled booking will be made in accordance with the Supplier’s own policy, over which Agent has no control or responsibility. In some cases, cancellation by Client may result in forfeiture of the entire deposit or the full price paid for the travel.
Suppliers generally have broad discretion to revise or cancel travel itineraries for convenience or as may be reasonably necessary. For example, an airline may significantly delay a departure time, or cancel outright a scheduled flight, or a cruise line may alter or remove scheduled ports from the itinerary. Entitlement to a refund or other compensation, if any, in such cases shall be determined in accordance with the Supplier’s own terms and conditions and any applicable governing law. Under no circumstances shall Agency be liable to Client for any monetary or non-monetary damages incurred in connection with any scheduled change or cancellation imposed by a Supplier.
Government issued photo identification is required for all travelers. Beginning on May 7, 2025, state-issued identification must be REAL ID compliant to board domestic flights and access certain federal facilities. It is Client’s responsibility to ensure their identification meets this requirement. Travelers unsure as to whether their identification is REAL ID compliant should check with the issuing state’s department of motor vehicles or visit www.tsa.gov/real-id.
Valid passports are required for all international travel, with the exception of certain closed-loop cruises that depart and return to the same US city. Some countries will not admit visitors if their passport expires within six (6) months of the date of departure. Some countries additionally require a visa as a condition of entry. When traveling without a passport on a closed-loop cruise, a government-issued birth certificate is typically required, issued by the Vital Records Department in the state where the traveler was born and featuring a raised seal. Client is solely responsible for verifying that all documentation and other requirements of travel and/or entry are satisfied and releases Agency from all liability for any damages arising out of noncompliance with these requirements.
A criminal record can limit the ability to travel internationally, particularly with respect to DUI charges and felony convictions. While some countries may deny entry outright to travelers with a criminal background, others may require additional documentation, such as a travel waiver or visa, which may be difficult or time-consuming to obtain. Traveling on a cruise ship that docks in a particular country requires authorization to enter that country, even if the passenger does not plan to disembark the ship. Because Agency will not inquire into the criminal offense history of its clients, travelers who may be impacted by an entry restriction on this basis should consult with the U.S. State Department (travel.state.gov) or other reliable source of information for the current entry, exit, and visa requirements of the destination in question.
Agency urges Client to remain informed about country-specific requirements as entry to certain destinations may involve obtaining immunizations. Client is solely responsible for ensuring they and all accompanying travelers have the proper immunizations and required documentation of such immunizations before travel. Agency is not liable for any denial of entry attributable to the failure to obtain necessary immunizations or produce the required supporting documentation. COVID-19 vaccinations may also be required depending on the destination.
U.S. federal law prohibits passengers from carrying hazardous materials aboard an aircraft in the passenger’s luggage or on the passenger’s person. Violations can result in up to five years in prison and penalties of $250,000 or more (49 U.S.C. § 5124). A complete listing of prohibited items can be accessed at www.tsa.gov/traveler-information/prohibited-items.
To protect public health, agriculture, and the environment, a number of countries require airlines to treat their aircraft, including the passenger cabin, with aerosol insecticides, either with or without passengers onboard. A current listing of the countries with this disinsection requirement is maintained by the Department of Transportation, accessible at www.transportation.gov/airconsumer/spray.
Client acknowledges that travel to certain destinations may involve greater risk than others and assumes all risks associated with travel booked by Agency. Because each traveler’s risk tolerance is different, Agency is unable to advise whether travel to any specific location at any specific time is advisable. As such, Client should not rely on any representations in that regard. To assist Client in making an informed decisions, Agency urges Client to review travel prohibitions, warnings, announcements, and advisories issued by United States government agencies both prior to booking travel and prior to departure. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov and www.cdc.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows citizens to enter information about an upcoming trip abroad to enable the State Department to better assist in the event of an emergency. Visit step.state.gov/step for enrollment information.
Agency strongly recommends the purchase of travel insurance. Depending on the policy purchased, travel insurance may provide coverage or reimbursement associated with trip cancellation or interruption attributable to illness, accident, or weather conditions, baggage loss and/or delay, medical care and/or evacuation should Client become ill or injured while traveling, and provide other assistance in the event of an emergency. If Client chooses to purchase travel insurance, the terms of the policy will determine whether, and to what extent, coverage for any particular situation or loss may exist. Questions concerning the coverage under the policy should be directed to the issuing carrier and no representation made by Agency shall create a binding guarantee or promise as to the policy or the scope of coverage thereunder. Client holds Agency harmless for Client’s election not to purchase travel insurance or for any denial or a claim made under a policy purchased.
Agency is not liable for any refund, personal injury or death, accident, property damage, delay, cancellation, irregularity, inconvenience, or any other loss which may result from or be caused by any conditions, acts, or omissions beyond the Agency’s reasonable control. This includes, but is not limited to (1) any defaults, wrongful or negligent acts or omissions of Suppliers or other third parties; (2) any defect or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise provided by Suppliers or other third parties; or (3) any wrongful or negligent acts or omissions on the part of the Client or any other party not under Agency’s control. Client hereby releases Agency from all claims, whether based on contract, tort, strict liability, or otherwise arising out of any condition, act, or omission contemplated in this paragraph.
If events beyond the reasonable control of Agency or Client occur, including but not limited to acts of God, severe weather, war, governmental acts, public health emergencies, epidemic or pandemic, strikes, civil unrest, terrorist attacks, or the curtailment of transportation affecting any city where travel is contemplated, which renders it impractical, illegal, or impossible for either Agency or Client to perform or enjoy the benefits of these Terms, these Terms may be terminated upon written notice to the non-terminating party. In such event, neither Agency nor Client shall have any further liability to the other, provided that Agency shall promptly refund to Client any amounts prepaid to Agency and in Agency’s possession but unearned hereunder.
To the fullest extent permitted by law, Agency shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the travel services provided, including but not limited to delays, cancellations, lost baggage, personal injury, property damage, or expenses incurred due to acts of third-party service providers (such as airlines, cruise lines, hotels, or ground transportation companies). The Agency acts solely as an intermediary and is not responsible for the acts, errors, omissions, or negligence of such providers.
In any event, Agency’s total liability under these Terms shall be limited to the total amount of fees and/or commissions paid by the Client and/or third-party Suppliers to the Agency for the specific booking or service giving rise to the claim.
These Terms shall be governed by and construed according to the laws of the State of Texas, the courts of which shall have exclusive jurisdiction and venue over all controversies arising out of, or relating to, these Terms.
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms and Conditions (each a “Dispute” and collectively “Disputes”) brought by either you or us, Agency and Client both agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from Client to Agency or from Agency to Client.